COMMON QUESTIONS

Thank you for choosing Hollivan LLC. Below are some common questions and answers to help you better understand our services and processes.

1. How can I place an order?
You can place an order directly through our website by selecting your desired items and completing the checkout process with the required information.

2. What payment methods do you accept?
We accept secure online payment methods available at checkout. All payments must be completed at the time of purchase.

3. How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.

4. How long does shipping take?
Delivery usually takes 5–10 business days within the United States, depending on your location and carrier conditions.

5. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once processing has begun, changes may not be possible.

6. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email within 1–2 business days.

7. What is your return policy?
We accept returns within 30 days of delivery, provided the item meets our return eligibility requirements. Please refer to our Return Policy for full details.

8. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order. We will assist you with a replacement or refund as quickly as possible.

9. Do you offer international shipping?
Currently, we only ship within the United States.

10. How can I contact customer support?
You can reach our support team using the contact details below. We aim to respond within 24–48 hours.

Contact Us
Email: cameron@lystrad.shop
support@lystrad.shop
Phone: +1 (442) 345-9042

We appreciate your trust and are here to assist you whenever you need help.